Frequently Asked Questions
In this page I'll try to answer questions you may have about the purchase, download, installation and use of the
fonts. If you can't find the answer to your question here, contact us.
Q: What format are the fonts in?
A: The unjoined fonts are True Type .ttf fonts. When you get the download you can choose a
self-extracting .msi file which will install the fonts on Windows PCs, or alternatively you can
download the fonts in a .zip file so that they can be extracted and installed on a Mac or Ubuntu operating systems.
The Joinit package consists of a set of unjoined fonts as above plus a template for Microsoft Word. This
template contains a toolbar and macro to insert the correct joins between letters in order to produce fully joined
text in solid, dotted or lined format. This package will is supplied as a .msi file and requires
you to have Microsoft Office installed on a Windows PC. If you have Microsoft Office (any version except for 2008)
for the Mac, it will be possible to install Joinit manually
Q: How do I order and pay?
A: When you click to download a font or font set, you will be taken to the secure Paypal site. If you have a
Paypal account you can log in on the right hand side of the screen. If not, you can pay without an account by
filling in your card details on the left hadnd side of the screen. Paypal allows you to pay securely using your
credit or debit card. Your private payment details are not passed on to me. If you prefer you can order by post
along with a cheque for payment. Remember that we will need an email address where we can
send your installation file download link unless you have ordered a CD-ROM. UK state schools do not need
to send a cheque with their order as they will be invoiced.
Q: How do I get the fonts once I've paid?
A: As soon as your payment has been processed by Paypal, click the yellow button which appears saying "Click
here to download your fonts". You will also be sent an email with a link to your download page. It's vital that you
provide your correct email address. If you don't receive an email from firstname.lastname@example.org within a few
minutes, check your junk or spam folder in case your email system has put it in there. This email will contain a
link which will take you to a page where you can download the installation file. Click the download link and choose
run to start the installation process. Alternatively you can download the zip file and
Q: Are there any alternative ways to pay?
Yes, you can send an order by post. UK state schools will be sent a download link
to the font files as soon as we receive their order then we'll send an invoice which can be settled by cheque.
Other organisations and individuals should send a cheque with their order (please make cheques payable to Joined Up
Resources Ltd) and a download link will be emailed to you when your cheque has cleared.
Q: How do I install the package on a Windows PC?
A: First, close programs which use fonts, such as Microsoft Word. At your installation download page, click
the link to download, then click run to start the installation wizard. When it has finished
you will find the unjoined fonts in the font list in programmes such as Microsoft Word - their names begin with
"CCW...". If you have purchased a Joinit pack, you will need to double-click the pencil icon on your desktop to
start. Full instructions for using Joinit are here.
Q: I've followed the steps above but the font isn't showing up. What can I do?
A: On some systems you will need to restart your computer before the Windows will install the fonts.
Q: Why does my font look jagged and rough around the edges on the screen? It looks fine when its printed
A: These fonts are designed to look smooth for printing. You can follow these instructions to adjust your screen font settings which should improve the appearance of all
fonts displayed on your screen.
If you are still having a problem, please contact us giving as much detail as you
can about your system and exactly what the problem is. We'll do our very best to get things working or refund your
payment if the issue can't be resolved.